Help & Support

Find answers to common questions or get in touch with our team.

Frequently Asked Questions

How do I create my first invoice?

Navigate to Invoices in the sidebar, click "New Invoice", select a client (or create one), add line items with descriptions and amounts, then click "Create Invoice". You can send it directly via email or download a PDF.

What payment methods do you support?

PaymentPulse integrates with Stripe to accept credit/debit cards and bank transfers. Your clients can pay directly from the invoice email or client portal. You can also record manual payments (cash, check, wire transfer) from the invoice detail page.

How do I change my plan?

Go to Settings > Billing and click "Manage Subscription". This opens the Stripe Customer Portal where you can upgrade, downgrade, or cancel your plan. Changes take effect immediately, with prorated billing.

Can I export my data?

Yes. You can export reports as CSV from the Reports page. For a full data export (invoices, clients, expenses), go to Settings > Data and click "Export All Data". This generates a ZIP file with all your records in CSV format, in compliance with GDPR data portability requirements.

How does the AI reminder personalization work?

PaymentPulse uses Claude AI to personalize payment reminder emails based on the client relationship, invoice history, and payment patterns. The AI adjusts the tone and messaging to be more effective — friendly for first reminders, firmer for overdue accounts. You can preview and edit AI-generated content before sending.

Is my data secure?

Yes. All data is encrypted in transit (TLS) and sensitive fields are encrypted at rest (AES-256-GCM). We use Supabase (PostgreSQL) with row-level security, and all API endpoints require authentication. We are GDPR compliant and you can request data deletion at any time. See our Privacy Policy and DPA for full details.

Contact Us

General Support

Questions about features, billing, or your account.

support@paymentpulse.io

Typical response time: ~24 hours

Legal & Privacy

GDPR requests, DPA inquiries, and legal matters.

legal@paymentpulse.io

For data access, deletion, or portability requests

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