Accessibility Statement

Our Commitment

Blackbox Labs SRL is committed to ensuring that PaymentPulse is accessible to all users, including people with disabilities. We continually work to improve the accessibility and usability of our platform in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the European Accessibility Act (Directive (EU) 2019/882).

Accessibility Features

PaymentPulse includes the following accessibility features:

• Keyboard Navigation — All interactive elements are accessible via keyboard, including forms, dialogs, tables, and navigation menus.
• Semantic HTML — We use proper heading hierarchy, landmarks, and ARIA attributes to support screen readers and assistive technologies.
• Color Contrast — Text and interactive elements meet WCAG 2.1 AA minimum contrast ratios (4.5:1 for normal text, 3:1 for large text).
• Responsive Design — The interface adapts to different screen sizes and supports text resizing up to 200% without loss of content or functionality.
• Focus Indicators — Visible focus outlines are provided for all interactive elements when navigating with a keyboard.
• Form Labels — All form inputs have associated labels, and error messages are clearly communicated.
• Alternative Text — Images and icons include descriptive alternative text where appropriate.

Known Limitations

Despite our efforts, some areas of PaymentPulse may have accessibility limitations:

• Some third-party integrations (e.g., Stripe payment forms, Plaid bank connection) are provided by external services whose accessibility is outside our direct control.
• Charts and data visualizations on the reports page provide data tables as accessible alternatives, but the chart graphics themselves may not be fully accessible to screen readers.
• PDF invoice documents are generated with text content but may not include full structural tagging for screen reader navigation.

Conformance Status

PaymentPulse aims to conform to WCAG 2.1 Level AA and the harmonised European standard EN 301 549. We perform regular accessibility audits and testing with assistive technologies including screen readers (NVDA, VoiceOver) and keyboard-only navigation. We are actively working to address any identified issues.

Feedback & Contact

We welcome feedback on the accessibility of PaymentPulse. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• Email: accessibility@paymentpulse.io
• General support: support@paymentpulse.io

We aim to respond to accessibility feedback within 5 business days and to resolve identified issues as promptly as possible.

Enforcement

If you are not satisfied with our response to your accessibility concern, you may contact the relevant national enforcement body. For users in Romania, complaints can be directed to the National Authority for the Rights of Persons with Disabilities (ANPDPD). For users in other EU/EEA countries, please consult your national accessibility enforcement body.

Technical Information

PaymentPulse is built with modern web technologies including Next.js and React, using semantic HTML5 elements and ARIA attributes. We use the shadcn/ui component library, which is built on Radix UI primitives — designed from the ground up with accessibility in mind, including proper ARIA roles, keyboard interactions, and focus management.